Privacy Policy
Last updated: July 2026
Platinum Poops ("we", "us", "our") provides dog waste removal services in Concord and Inner West Sydney, NSW. This policy explains how we collect, use, disclose and protect personal information when you visit this website or use our services.
1. Our commitment to your privacy
We respect your right to privacy and are committed to protecting the personal information of our customers and website visitors. While many small businesses (including ours, based on current turnover) fall outside the strict scope of the Privacy Act 1988 (Cth), we choose to handle personal information in line with the Australian Privacy Principles (APPs) contained in that Act as a matter of good practice. Personal information, for the purposes of this policy, means any information that can identify you.
2. What personal information we collect
We only collect what we need to quote, schedule and deliver our service. This typically includes:
- Your name
- Phone number and/or email address
- Your address or suburb, and access details for your yard
- Information about your dogs and preferred service frequency
3. How we collect your personal information
We collect personal information directly from you — for example, when you submit a quote request through our website, contact us by phone or email, or become a customer. We do not purchase or acquire personal information about you from third-party data brokers.
4. How we use your personal information
We use your personal information to:
- Prepare and send you a quote
- Schedule, deliver and invoice our service if you become a customer
- Contact you about your booking, such as access instructions or schedule changes
We may contact you by phone, SMS or email for these purposes. We do not use your information for unrelated marketing without your consent, and we do not sell or rent your personal information to third parties.
5. Disclosure of your personal information
We only disclose personal information where reasonably necessary to deliver our service, including to:
- Web3Forms, the third-party service that processes and delivers our website's quote form submissions to us
- Our accountant or professional advisers, where relevant to running the business
We may also disclose personal information if required by law — for example, in response to a court order, subpoena, or a lawful request from a law enforcement or government agency. We do not otherwise share your personal information with third parties.
6. Security of your personal information
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access or disclosure. That said, no transmission of information over the internet can be guaranteed as completely secure, and any information you send to us is sent at your own risk.
7. Accessing and correcting your personal information
You can ask us at any time for details of the personal information we hold about you, or ask us to correct or delete it. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
8. Privacy complaints
If you have any concerns about how we've handled your personal information, please contact us using the details below in the first instance — we take privacy seriously and will respond promptly.
9. Changes to this policy
We may update this policy from time to time as our business or service providers change. Any updates will be posted on this page, with the "last updated" date revised accordingly.
10. Our website, cookies and third-party links
We do not currently use tracking cookies or online advertising on this site. Our website may link to third-party sites, such as our Instagram profile — we're not responsible for the privacy practices of those external sites, and we encourage you to review their own policies.
Contact us
For any questions about this policy, or to make a privacy request, contact us at: